Terms & Conditions
The fine print, the boring stuff. Don’t say we didn’t warn ya!
Please email your account rep if you have any questions about these policies.
Holding the Date
We require payment within 3 business days.
After that, please contact us before paying, as we can no longer guarantee the date–our calendar fills up quickly!
Your event is not confirmed until payment has been received.
Total Cost
The payment credit card will be charged for the experience’s base cost + 3% processing fee + 10% gratuity.
Adding Guests
We allow additional/last-minute guests to join. After the event, we will charge the card on file for any additional guests at the same per-head rate as paid.
You will not receive volume discounts if non-prepaid attendees push your total into lower-tiered pricing (if you booked for 80, but 100 show up, you will not retroactively receive the 100 person pricing for any attendees).
Volume Discounts
We encourage organizers to book for the group size that feels most realistic, in order to take advantage of large group Volume Discounts. This also helps us tailor the experience based on anticipated group size.
You can add more guests to your group size and take advantage of Volume Discounts up to 1 week prior to the event. Please refer to your email communications with us for the most recent price breaks.
Adding additional Hosts is subject to availability–we will do our best to add Hosts as the event date approaches.
Refunds for Smaller Group
Group size can change up to 1 week prior to the event. Within 1 week, there are no refunds if the group size is smaller than booked for.
Reschedules
1 reschedule (up to 2 weeks before) is allowed free of charge.
Within 2 weeks, the Cancellations policy applies (see below). If you must reschedule a second time, there will be a $500 fee. The new date/time must occur within 2 months, or the Cancellations policy will apply.
Cancellations
Life happens, we get it! Virtual experiences can be canceled and payment 50% refundable up to 72 hours before the event.
Within 72 hours of the experience’s scheduled start, there are no refunds for cancellations, nor is there a free or discounted reschedule.
Payment Options
We accept credit card (preferred) and ACH payments.
There is a $200 fee to have Kabloom sign up as a new vendor through any vendor/supplier portal.